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What is WhatsApp ordering?
WhatsApp ordering lets your customers browse your menu, place an order, and confirm payment inside the same WhatsApp chat they already use — no app to download, no website to navigate.
Do I need the WhatsApp Business API?
For a handful of orders a day, the free WhatsApp Business app is enough. Once orders outgrow what a person can type back by hand, you need the WhatsApp Business API — that's what lets an AI agent answer instantly, at any hour, in more than one language.
How does an order actually flow?
- A customer messages your number.
- The AI presents your menu and takes the order.
- The order becomes an instant kitchen ticket.
- The customer gets automatic status updates.
Here's a short walkthrough of an order moving through the system end to end:
What does it take to set up?
Most restaurants go live in two to three weeks. The moving parts are a verified WhatsApp Business number, a menu the AI is trained on, and a connection to your kitchen or POS.
Ready to map your own order flow? Read more about WhatsApp ordering, or start a conversation.